Shipping policy

Shipping & Delivery Policy

Estimated Delivery Time:
Orders are typically delivered within 5 to 15 business days. This estimate excludes weekends and local holidays. Delays may occur due to factors beyond our control, such as customs clearance or incorrect shipping details.

Once your order is processed, you will receive a tracking number to monitor the status of your package in real time. If you have any questions, feel free to contact us at admin@vlnscollective.com.

Possible Delivery Failures

Delivery may fail in any of the following situations:

  • You missed several calls from the courier.

  • The phone number you provided is incorrect or invalid.

  • The shipping address you provided is incorrect or invalid.

  • A government-imposed curfew is in effect due to a social emergency.

If your delivery fails for any of these reasons, please contact us as soon as possible with the correct phone number or address, along with your availability for re-delivery.

Delays Beyond Our Control

Shipping delays may also occur due to:

  • Flight cancellations

  • Customs offices being closed for holidays

  • Strikes or service disruptions at customs, shipping, or logistics companies

Lost or Damaged Packages

If your package arrives damaged, please contact our customer service team within 7 days of receiving the item.
If the shipping company loses your package, we will arrange for a replacement shipment as soon as possible.

If you find the package is damaged, please contact our customer service within 7 days after acknowledging the receipt. If the freight company lost track of your package, we will arrange re-shipping as soon as possible.